City Services

The first point of contact for any city service question is to call the city 311 call center, you can reach them by dialing 311 within the city, or (443) 263-2220 outside the city. The center is open daily from 6 AM until 10 PM. You can also check on your request or fill out a new request online at the Baltimore City 311 Online Website. There is also a services page available at the city's website listing contact information for many common services. We also have our own list of city contact phone numbers for various services right here.

NEW: Since Spring 2013, you can now file non-emergency police reports with the Baltimore City Police Department online at this website. Please record the temporary and permanent police report numbers as they are provided to you, and give them to us if you do not hear back from the police department.

The following document lists contact information for various Baltimore City agencies. These contacts are ONLY to be used after you have contacted 311, been given a service request number, and the time frame given to correct the issue has expired with no action. We encourage citizens to contact the association as well if your 311 requests are not being taken care of. Please use our 311 followup form tor report any 311 calls that were not taken care of in a timely fashion.


For security/safety issues, please do not hesitate to contact the police via 911 for emergencies and 311 for non-emergencies. There are also several neighborhood patrols/watches operating in our area that you can contact - their information can be found here.

IMPORTANT NOTE: Baltimore Police has recently replaced its Northwest District Neighborhood Coordinator. The document below does not have the correct information, The new coordinator is Sgt. April Fullwood-Jackson who can be reached at 410-396-2466. You can also reach the Baltimore Police's NW contact via email at Northwest.Community@BaltimorePolice.org.

The State's Attorney Office has recently appointed a community prosecutor for the entire Northwest area. Her name is  Katie O'Hara and she can be reached at 410-396-1757.

We have two community liasons dedicated to the NW area from city government. Their contact information is as follows - please do not contact them until you have tried resolving the issue first via 311:

Betsy L. Gardner, City Council President's Liason to the NW area
Phone: 443-835-0709

Rona Ivey, Mayor's Liason to the NW area
Office: 410-396-3497

You can also contact our local Baltimore City Council member as follows:

Rochelle "Rikki" Spector, Councilwoman, District 5

You can reach her at her office:
City Hall, Room 521
100 N. Holiday Street, Baltimore, MD 21202
Phone: (410) 396-4819 / Fax: 410-396-6800
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